Supply Chain Management (with community educational support)
The globalization of trade, the widespread use of e-commerce and continuous customer pressures towards shorter lead times have created severe competition on the basis of time and cost-efficiency for contemporary enterprises and organizations. At the same time, emerging trends in the business landscape such as mass customization and postponement strategies, responsive business models (pull or make-to-order systems), innovative ICT applications, outsourcing and offshoring (and several other trends in the business landscape), pose new, challenging logistical requirements that call for well-trained logistics professionals on top of just good practitioners. Recognizing the aforementioned logistical challenges and requirements, the "Supply Chain Management" course provides a broad, horizontal training at medium level of detail/depth that is targeted to both students/graduates with relevant background studies and professionals with small empirical experience in the field.
The course has been designed in collaboration with the Hellenic Logistics Association and covers modern issues and topics related to the planning, design and operation of contemporary supply chains of companies and organizations. A balanced mixture of qualitative (mostly) but also quantitative aspects, theoretical/background knowledge and practical skills are developed within the framework of the various thematic units of the course.
Course participants will be able to build real-world competences in order to apply for jobs in “product-oriented” industrial companies, Logistics Service Providers (3PL/4PL), consulting companies in logistics and SCM, shipping companies, or SCM-related companies in the service sector (e.g., ports/airports, emergency response, public transport, health, banks).
Once the participant completes all the course units successfully, he/she receives a training certificate. Please note that you can choose, either having personal educational support during the course, or receive the required help from the educational forum you’ll have access to. Each choice comes with a different cost for the applicant. After successfully completing the lessons, the participant will receive a training certificate.
The programme covers issues related to the planning, design and operations of supply chains of companies and organizations, in collaboration with EEL (Greek Logistics Society). The programme is offered in two versions:
1) with personal educational support and total cost 800 €. In that case, elearners receive full academic support from their personal tutor, share any concerns or anxieties related to the programme and receive relevant academic material.
2) with community educational support and total cost 400 €. In that case, elearners can pose their questions/ queries in the customized blog for the course. All queries will receive feedback from our academic team.
Upon completion of the course, participants will be able to:
- understand the basic concepts and principles with emphasis on planning, design and execution of supply chain management (SCM) operations
- adopt a systemic and holistic approach (integrative supply chain management) with simultaneous consideration of strong interdependencies and cost trade-offs among individual SCM functions
- select and apply the appropriate methods/tools and technologies/information systems for the optimization of supply chain design and operation with special focus on customer service measurement and demand forecasting, transport modelling, inventory and warehouse management.
The course is structured into 12 thematic units:
Lesson 1: Introduction to Logistics and Supply Chain Management
- get familiarized with the basic concepts and principles governing logistics and Supply Chain Management
- analyze the structure, role, as well as the key stakeholders of the supply chain system
- recognize the strategic role and importance of Logistics and Supply Chain Management for companies / organizations and the broader economic environment
Lesson 2: Supply Chain Operation
- recognize the role and objectives of the key and supporting logistical functions, as well as their interaction with other business functions
- analyze the implications of product characteristics (e.g., hazardous materials, value-density ratio, substitutability) on “total logistics costs”
- distinguish between the main types of supply chain operation (pull/make-to-order, push/make-to-stock)
- understand the hierarchical decision making and the main types of decisions per level (e.g., strategic, tactical, operational)
Lesson 3: Customer Service & Order Management
- familiarize with the stages, sub-processes and factors affecting order management
- analyze customer service elements (i.e., pre-transaction, transaction, post-transaction)
- define specific KPIs for the measurement of customer service
- apply methods for the development of customer service strategy and the determination of optimal customer service levels
Lesson 4: Distribution Channels & Outsourcing
- understand the role, structure and key stakeholders in distribution channels
- select the suitable design of the distribution network based on its operational characteristics and advantages
- understand the reasons and process of outsourcing logistics/SCM operations to a 3rd Party Logistics (3PL) Service Provider
Lesson 5: Demand Forecasting
- understand the importance and main characteristics of demand in the supply chain
- select and apply appropriate (quantitative) methods and techniques (e.g., time series analysis, trend projection, regression analysis) to forecast demand
- assess the forecasting accuracy with the use of appropriate metrics and criteria
Lesson 6: Procurement Management
- understand the main sourcing decisions and processes
- select and implement appropriate criteria to select and evaluate suppliers
- recognize the benefits and models of e-procurement
- understand how to share risks and rewards in the supply chain
Lesson 7: Inventory Management
- recognize the importance and need for efficient management of various types of inventories
- apply methods/techniques for efficient inventory management through the determination of optimal inventory levels
- estimate the Economic Order Quantity (EOQ) and other EOQ-related metrics
- get familiarized with the underlying principles of the continuous and periodic inventory review policies / systems
Lesson 8: Warehouse Management
- recognize the role and the importance of warehouses
- identify the key processes performed within a warehouse
- analyze and make efficient warehouse design and layout decisions
- specify the basic warehouse equipment and main systems / technologies supporting a warehouse’s operations
Lesson 9: Freight Transport
- understand the properties and characteristics of different freight transport modes
- recognize the main types of transport services (e.g., Full Truck Load / FTL, Less than Truck Load / LTL)
- apply the appropriate criteria for the selection of the appropriate freight transport mode (including the intermodal/multimodal transport option)
- specify the potential areas of application and benefits stemming from the use of Information Systems and telematics in SCM
Lesson 10: Freight Transport Pricing
- get familiarized with the freight transport pricing scheme and its underlying charges
- get familiarized with the Incoterms 2010 rules
Lesson 11: Transport Modelling
- recognize the basic characteristics and decisions related to transport modelling with special emphasis on urban distribution problems
- select and apply solution methods and algorithms in shortest path and vehicle routing problems
Lesson 12: Supply Chain Performance
- describe how a company achieves strategic fit between its supply chain strategy and its competitive strategy
- identify the major drivers of supply chain performance
- define the key metrics assessing the performance of the supply chain in terms of each driver
Online and distance learning at National and Kapodistrian University of Athens offers a new way of combining innovative learning and teaching techniques with interaction with your tutor and fellow students from around the world.
The e-learning programme is implemented via a user-friendly educational platform adjusted to the Distance Learning Principles. Programmes are structured as weekly online meetings; interaction with the programme tutor and other students takes place in a virtual learning environment. The programmes are designed to fit around your schedule; you access the programme whenever it is convenient for you.
The whole world becomes your classroom as e-learning can be done on laptops, tablets and phones – it is a very mobile method.The educational platform is a portal that offers access to electronic classrooms based on modern distance learning technologies. The computer based nature of training means new technology is being introduced all the time to help students engage and learn in a tailored way that will meet their needs. Each e-classroom is similar to a traditional teaching classroom. Students have access to e-classrooms with their personal code number in order to browse the teaching material, to being informed about the latest news/updates and interact with their instructors. The educational process of this course is implemented either:
- with personal educational support.In that case, elearners receive full academic support from their personal tutor, share any concerns or anxieties related to the programme through own personal e-mail account and receive relevant academic material.
- with community educational support. In that case, elearners can pose their questions/ queries in the customized blog for the course. All queries will receive feedback from our academic team.
In each programme, learners submit the corresponding tests, within the deadline given by their instructors. Final mark fluctuates from 0 to 100%. The overall grade in each programme is calculated based on the student's marks on assessment exercises that follow each unit while their instructor might also assign them with a final assessment at the end of the programme. Finally, if the total score on one or more lessons of the programme does not exceed 50%, students can ask for reassessment.
During the programme students will be attending lectures and group seminars presented by academics and speakers from the National University of Athens as well as from other Universities, Research Institutes and Cultural organizations around Greece. In addition, when you study with us, you have online access to first-class resources relevant to your programme – plus you can browse material in other subject areas.
Every week e-learners are provided with the relevant material , either video-lectures or typed notes and relevant resources or a combination of both.
Interactivity, lower costs and our long experience guarantees that studying with us will offer a successful and rewarding experience. Finally, the access to a large variety of material and online resources available in each unit aims to excite your curiosity and guide you in studying further on your favourite topic will the online material which can be downloaded will give you the opportunity to quickly refresh your memory after the completion of the programme.